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Group Account Director Page 1 Created with Sketch. London

Our Client Services team are pivotal in the partnership between clients, their ambition and our team.

Our Group Account Directors will make a clear difference in inspiring digital transformation within large, often global, businesses. They will play a central role in aligning our most senior clients and helping them to define and understand the broader strategic digital opportunities available to them.

Our Group Account Directors are highly collaborative and know how to inspire and lead the team. They focus on the strategic direction of the accounts and thought innovation for clients to drive the client’s business forward through digital transformation.

In this role your responsibilities will be to:

  • Get to know the client’s business, inside out, so that you can faithfully represent them across our accounts and shape our work to provide great thinking which drives real business value and change
  • Actively listen to our most senior clients ensuring we’re always driving in the right direction, delivering great work and identifying new opportunities to grow our relationships
  • Own operational reporting across your portfolio including; income forecasting, financial reporting, invoicing and financial risk
  • Create annual / quarterly account plans and strategies for developing and growing your portfolio of accounts
  • Own the detail and be accountable for it, both your own and your teams; through the development of proposals, scopes of work and contracts
  • Work well under pressure, with a high degree of flexibility and fluidity and have an objective-focused and positive approach
  • Manage, coach and inspire the Senior/Account Directors and their careers at TH_NK
  • Inspire, collaborate and coach teams to do their best work; be open minded to the opinions of others, help your team mates out, get stuck in when it’s needed, and feedback in the moment to acknowledge someone’s good work
  • Build rapport and strong relationships with your senior clients to gain a seat at the table and become a trusted extension of their team
  • Be confident and lead our teams in new business efforts to expand our client base
  • Identify PR and networking opportunities to meet new people and grow our reputation
  • Be curious about all things digital and have a rich knowledge base to inspire your team and to draw upon in your work and relationships

We’re looking for a Group Account Director who has:

  • A passion for client services and a successful track record of building exceptional client relationships
  • Extensive account direction experience at a leading digital agency
  • Proven success of building and developing successful accounts with both existing customers and leading new business efforts
  • Worked across a range of digital projects; implementing innovative, interactive and consumer-focused global solutions
  • Proven they can coordinate, inspire and manage the internal teams you need to deliver a successful outcome
  • Team management experience, and can coach and inspire a team of Senior/Account Directors
  • The ability to learn, and assimilate new ideas quickly and gain the respect of fellow team members and clients
  • A strong curiosity, understanding and experience of web, digital and marketing, as well as experience in business strategy, information design, creative design and web technology
  • Excellent oral and written skills – capable of interacting with clients at the most senior level
  • Strong attention to detail
  • MS Office suite skills

About us

TH_NK is a digital transformation agency. We work with our clients to set and realise their digital ambitions

10 years has taught us that the need for digital transformation comes in waves. When, in a perfect storm organisations are no longer aligned to a common goal, customers’ expectations outpace their experience, and technology becomes a constraint rather than an enabler.

At TH_NK we uniquely blend the skills and talent from the three kinds of partner clients typically need today. We combine the business focus of consultancies, the customer centricity of agencies, and the tech capability of systems integrators. We believe this makes us a partner for change.

Our success has come from building a team atypical from your average agency.

A team with the expertise and passion to help companies truly integrate digital within the hearts of their business. We are a team of consultants, creatives, analysts, data scientists, designers and engineers; supported by client services and project managers. All smart, progressive TH_NKers who love what they do.

To apply send your CV to Katherine or Molly at with 'Group Account Director ' in the subject line.

No agencies, please.